Question 1

How do I find my size?

Accepted Answer

Every product page lists the fit, and our [size guide](/size-guide) gives body and garment measurements for each size. Between two sizes, take the larger one for knitwear and outerwear.

Question 2

Where do you deliver, and how fast?

Accepted Answer

Everywhere. Standard delivery takes 3–5 working days in the US, 5–8 in Europe and the UK, and 7–14 elsewhere. US orders over $150 travel free. See [Delivery](/delivery) for every option.

Question 3

Can I return something?

Accepted Answer

Yes — within 30 days of delivery, free of charge, as long as it is unworn with its tags on. [Returns](/returns) explains how.

Question 4

How should I wash wool?

Accepted Answer

Rarely, cold and by hand, then dry it flat. Airing a sweater overnight does more than most washes. Our journal has [a full guide](/blog/how-to-wash-and-store-wool-knitwear).

Question 5

Is this a real shop?

Accepted Answer

No — Atelier Nord is a demo shop made with SellerCart to show what a shop built by an AI agent looks like. Nothing is charged or shipped, so feel free to try the whole checkout.

Question 6

Do you offer repairs?

Accepted Answer

Yes. Every piece is repaired free for its first two years, and at cost after that.

Question 7

Are your products sustainable?

Accepted Answer

We use natural fibres, make in small batches and send without plastic. The most sustainable thing about our clothes, though, is that they last.

Question 8

Can I buy a gift card?

Accepted Answer

Not yet — but you can write us a note and we will add it to the parcel.

Question 9

Do you restock sold-out pieces?

Accepted Answer

Most of them, once a season. Sold-out pieces stay on the site so you can see what is coming back.

Question 10

How do I pay?

Accepted Answer

With any card, Apple Pay or Google Pay on Stripe's secure checkout. In this demo shop every payment is a test, so no money moves.

Frequently asked questions

Still have a question?